An Educated View

With the popularity of social media continuing to rise, it’s common for incidents to arise from online accounts. A few months ago an employee of the Philadelphia Eagles got fired after he posted a comment on Facebook about an Eagles player being trade. This week, news came about via Mashable’s Web site about the NFL creating fake Facebook profiles in an attempt to get dirt on potential prospects. At first I was taken back and immediately criticized the NFL. But looking back on it, I don’t have an issue with the premise behind the tactic; but I do see the actual tactic being unethical.

It’s common sense that employers check the online profiles of potential candidates when interviewing. There’s the common adage “if you don’t want your mother to see it, then it probably shouldn’t be online.” I have no problem with this and actually think it’s a great thing to do. You can learn a lot from people by their Facebook profile or blog. It’s an easy and cheap way for HR personnel to quickly weed out those who they feel wouldn’t be a good match for their organization.

So what’s the difference between Company A doing it and the NFL? The NFL is a business and with their push to improve their image, monitoring online accounts makes sense. However, creating a fake profile simply to gain access to view a profile reminds me of a snaky con-man. It brings up the image of that used-car salesman that everyone tries to avoid - it’s slimy.

One of the issues with the emergence of Web 2.0 is knowing and understanding the motive behind the participant. Some companies and employees are great about coming out and announcing their affiliation. Others, not so much. This has been a criticism of PR professionals for years and PR 101 teaches the importance of identifying yourself and your intentions. Actions like this - the NFL creating fake profiles - go completely against what an organization should be doing to sharpen its image.

A few keys to remember when integrating Web 2.0

• Identify yourself .
  
• Be clear, be concise.
• Don't post anything you wouldn't want your mother (personal) or CEO (professional) to see.
• Info on Web 2.0 travels fast.
• Make sure your online message matches/compliments your offline message.
• Use common sense. You would think this would be common sense, but often times it isn't.

* Image from gossipboulevard.com

Labels: Cost of Social Media, Facebook, NFL, Public Relations

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Before you start scratching your head on why I would suggest that spam is good, let me clarify. Spam, in its current stage on Twitter, is actually good. Let me try to explain my madness.

How can something defined as disruptive be thought of as beneficial? In its current stage on Twitter, spam actually confirms that Twitter is mainstream. It confirms that Twitter isn't just a useless fad. Now don't get me wrong, I'm not saying spam alone defines Twitter and proves it's effective - that is achieved by a successful marketing and communications plan. Spam usually follows where users are gathering. Again, another way to reassure that Twitter is growing and the potential to reach and engage with your audience is something that needs to be considered.

Like most SM tools, spam is easily ignored on Twitter. All spam can do right now via Twitter is follow you. That's pretty harmless. If it's a nuisance, simply block it. The only really problem, and it's more an annoyance than a threat, is the "auto-dm." Again, that's something easily treated by blocking the person who sent the auto-dm.

Think about it, all popular and effective communication channels have had spam at one point. Telephone? Yep. TV? Yep. E-mail? Definitely. Spam isn't usually associated with useless and deserted channels. MySpace had it's run with spam, Facebook has had its and now Twitter is finally getting blasted.

The point of this post was to show that with popularity comes spam. And that isn't necessarily a bad thing. For those who aren't "sold" on Twitter yet, the presence of spam is a clear indication that Twitter is just beginning to grow. If you haven't had a conversation about creating a presence on Twitter, you need to immediately. Not being on Twitter means potentially missing a huge segment of your audience that you could be engaging with.

Jeff Jarvis, author of What Would Google Do, states: "Amazon.com knows how we shop. Google knows what we're looking for. And Twitter is headed to knowing the most about what we’re doing and thinking." So come jump on the wagon and emerge yourself with a powerful and effective communication tool.

Labels: Cost of Social Media, Facebook, Spam, Twitter

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Putting political views aside, no one can argue that Barack Obama didn't run a masterful campaign. The way he engaged voters, the press he generated and the overall public relations aspect of his campaign was brilliant. As he sets to take office and gives his inauguration speech on Jan. 20, the question looms - does the "Obama Brand" wear off?

One of the keys to Obama's successful nomination was his campaign's use of social media. His status was constantly updated via Twitter, his Facebook profile was filled with thousands of "friends" and his supporters were constantly reached via email. I firmly believe that any chance Obama has of maintaining his positive image, or of his "brand" continuing to be at an all-time high, is to continue to capitalize off the success social media brought. The tools and resources are already in place. They have contacts and they have lists. Why throw these valuable tools away? If I had any direct involvement with Obama, I would highly recommend the continued used of Twitter and Facebook. Why not update supporters of policies via Twitter? How about using Facebook to gauge public opinion? His email list is gold - a perfect way of getting direct feedback about how his term is going.

Obama's campaign was historical in the fact that it got the country involved. It got people out of their seats and finally got people to voice their opinion. It would be a shame if Obama didn't harness what every marketing and advertising company dreams of - verifiable data that generates results.

- Happy Hunting

Labels: Barack Obama, Facebook, Inauguration, Obama, Social Media, Twitter

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